You Got This! Practical Ways to Serve Families During COVID-19

Published by Ohio Funeral Directors Association


Unprecedented times calls for funeral homes to embrace change and develop a visionary roadmap for next several months. In this one hour webinar Lacy Robinson will share suggested dialogue for managing expectations when starting a virtual arrangement conference in order to convey confidence and peace of mind. Discover 20 creative ideas to enhance basic private farewell packages that will appeal to today’s modern consumer. Learn 10 reasons why planning a second memorial in the future is a good idea and how to begin the conversation with families about planning one. Other areas discussed will be technology considerations for virtual arrangement conferences and life streaming, suggested text for writing obituaries, preparing for challenging questions and implementing new community outreach efforts.

Lacy Robinson, CFSP
Lacy offers funeral home clients more than 14 years of success in developing and facilitating customer service training programs. As an experienced coach and speaker Lacy has established organizations including Aurora Casket Company and the National Funeral Directors Association as leading providers of training and development for funeral professionals.Lacy is a licensed funeral director/embalmer, a certified funeral celebrant and certified member of the Academy of Professional Funeral Service...More

Originally Published

April 22, 2020

Program Titles and Supporting Materials

This program contains the following components:

  • Video Presentation
  • Slide Deck Copy

How To Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.


If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details

You May Also Be Interested In...
On-Demand Programs

Bouncing Back After COVID-19: Strategies to Heal & Thrive in Life & Business (Credit: OBEFD)
Published on 6/3/2020

Use and Care of Personal Protective Equipment (PPE) in the Funeral Industry During the COVID-19 Pandemic (Credit: OBEFD)
Published on 3/31/2020

Proven HR Systems Necessary for Your Funeral Home (Credit: OBEFD)
Published on 5/23/2019

Leadership in Family Business (Credit: OBEFD)
Published on 5/23/2019

A Place to Go: Why Ceremonies Matter (Credit: OBEFD, KSBMA)
Published on 5/22/2019

Reputation Management - Building Your Professional Brand! (Credit: OBEFD)
Published on 7/26/2018

Consumer Tribes (Credit: OBEFD)
Published on 5/23/2018


Fostering Connection In Times of Distance (Credit: OBEFD)
Being Held On 12/16/2020

Refund Policy

SeminarWeb and Ohio Funeral Directors Association programs are non-refundable.

Privacy Statement

We respect and are committed to protecting your privacy. (Read Statement)

Tell a Colleague!


For immediate assistance please consult our FAQ page.

If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Powered by

Powered by