Best Practices = Best Results

Published by Ohio Funeral Directors Association


Gain a better understanding of why proper contract completion ensures compliance, guaranteed vs. non-guaranteed, preneed recovery fund, insight on how to maximize your preneed portfolio investment, Medicaid issues, and realize the value of consumer protection.
This program was originally presented during the OFDA Annual Convention on May 23, 2019. If you attended the program and received CE credit at convention you are NOT permitted to receive additional credit for the webinar during the 2019-2020 compliance period.

T. Scott Gilligan
T. Scott Gilligan is an attorney with Gilligan Law Offices in Cincinnati, Ohio. Mr. Gilligan serves as the General Counsel to the National Funeral Directors Association, the largest organization of funeral directors in the country (“NFDA”). Mr. Gilligan has worked on NFDA matters since 1982 and became General Counsel for the Association in 1993. In addition to his representation of NFDA, Mr. Gilligan serves as the General Counsel for the Ohio Funeral Directors Association.


Originally Published

May 23, 2019

Program Titles and Supporting Materials

This program contains the following components:

  • Best Practices = Best Results - Video
  • Instructions for On-demand - Handout
  • Best Practices = Best Results - Handout

How To Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements

You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.


If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details

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